Pricing Policy

Embody Denim prices are in Australian dollars (AUD) and include GST (Goods and services tax).

Product prices are regularly updated to reflect changes with our manufacturers.

Embody Denim is proudly manufactured in Sydney NSW Australia.

 

Shipping and Delivery Policy

Embody Denim deliver products Australia wide using Express Post Australia.

We are proud to offer free express post shipping to Australian Customers.

 

International Orders

International shipping costs are influenced by the size and weight of the product and your location.

For all international orders a flat fee of $50.00 will be added to your shopping cart before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 5-10 business days depending on your location.

We ship Embody Denim all over the world.

 

PLEASE NOTE: Please be aware that shipping charges do not include international taxes or duties. Contact the customs office in the destination country for information about any applicable charges.

 

www.embodydenim.com.au has made every effort to minimize our international shipping charges. We only charge our cost for these services. We do not make any profit on our shipping services to international customers. Also, we are required by law to disclose the full value of the package contents and cannot alter this value.

 

If you have any shipping questions, please email sales@embodydenim.com.au

 

Customer Service Policy

Embody Denim is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 2-4 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

 

Refund and Return Policy

Embody Denim will only refund shipping charges if we sent the wrong item or the item sent was faulty. If you are making an exchange because you would like a different size, style or colour, you will be charged for shipping on your exchange. The return/exchange value is determined by the price listed on your tax invoice.
Embody Denim keeps $14.00 from all refunds to cover the cost of delivery.

Please send an email to sales@embodydenim.com.au and notify us of your intent to claim a refund/ return or exchange within 7 days.

Late returns or refund requests made after 21 days will not be accepted.

An Embody Denim e-store credit may be applied to late returns, this is at the discretion of Embody Denim.
Please use the most economical shipping method for your return. Please keep a copy of your receipt and tracking number as proof of return.

Returns & Exchanges will only be accepted with a completed return form which will be sent with your garment and available for download on your tax invoice. Please fill in and return with your item. We do not accept COD.

RETURNS CHECKLIST

  1. All garments are in original condition unworn and free of stains and odour.
  2. All original tags and labels are intact
  3. Goods are returned within 14 days and an email has been sent with your request to sales@embodydenim.com.au
  4. A receipt and tracking number has been kept as proof of return in the event that item is misplaced.

Where do I send my return?

Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange.

Address For All Returns:

PO BOX 6454 Frenchs Forest NSW 2086

 

How Will I receive My Refund?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process your transaction and for the refund to appear on your statement.

 

 

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